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Airport
Transportation - Cancellation Policy
If
reservation is canceled six (2) hours or less (from the
time of the scheduled departure time of flight), on the
date of service or if flight arrives and there is no
contact within one (2) hour of flights arrival at gate
for domestic flights, or 2 1/2 hours of flights arrival
at gate for international flights, there is a 50% charge
of the base fare for the service. This will be charged to the
credit card given at time of reservation. There is also
a 15 minute grace period given for departures to the
airport, from the time of the scheduled pick up. If
vehicle is still waiting after grace period has expired,
there is a charge of $20.00 plus gratuity, for every 15
minutes, beginning from the initial scheduled pick up
time. Any waiting time is to be paid to driver at time
of service.
Charters/Weddings/Proms/Point
to Point Service Cancellation Policy
If
reservation is canceled one (1) month of less (Weddings
and Proms - three (2) months or less) from the date of
original service, there is a full charge of either flat
rate quoted or total of minimum hours reserved for. This
charge will be processed on credit card given at time of
reservation. Wedding and Prom cancellations must be
submitted in writing by certified mail ninety-one (91)
days prior to the date of service. With regard to Point
to Point service, there is a 15 minute grace period
given from the time of the initial scheduled pick up
time (for concerts/sporting events - you do not need to
schedule a return time, as the drivers do find out what
time the event is over - there is a 30 minute grace
period given from the time the event is over). If
vehicle is still waiting after grace period has expired,
there is a charge of $ 20.00 plus 20% gratuity (on
limousines) and a $ 40.00 plus 20% gratuity (on SUV
Excursions & larger), for every 15 minutes,
beginning from the initial scheduled pick up time. If
legal action is necessary to collect monies due, you
will be responsible for all court court costs, our
attorney fees and the balance due.
Also,
any damages caused to the vehicle by client or their
guests, will result in a minimum charge of $ 100.00,
based on cost of damage. Any person or persons that get
sick in a vehicle, also will be charged a minimum fee of
$ 250.00 (final cost is charged when bill is received
from detail shop)
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